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    • Shipping & Delivery
      If a product is in stock we will do our best to see it dispatched within 4 working days. We make every effort to keep the stock information on our website up to date. However, if we are out of stock of your item we will email you with an estimated delivery date then you have the option to confirm or cancel your order.

      United Kingdom
      We use the carrier service Citylink for all UK deliveries. Citylink will attempt delivery twice. If there is not somebody available to take receipt of the delivery Citylink will leave a card on the premises. There will be details on the card which can be used to re-arrange delivery with Citylink. A second failed delivery will result in our office being contacted to assist with making the delivery as a third delivery and all subsequent delivery attempts are charged to Laceys Footwear. It is our policy to make every effort possible to contact customers to re-arrange delivery however if this is not possible then we will recall the parcel to our showroom and await further instructions. Please note subsequent deliveries may be subject to extra charges. Citylink are happy to leave deliveries with a nominated neighbour if this helps, alternatively please specify a work address where delivery can be made between 9am and 6pm. If you have any queriesabout our dispatch please do not hesitate to contact us.
      If you require any other method of posting please contact our Paolo Vandini sales team on sales@laceysfootwear.com or by telephone 0207 684 4455 / 0207 684 4456

      International
      We use either FedEx or DHL for deliveries to destinations outside of the UK.
      Please contact our Sales Department on sales@laceysfootwear.com or by telephone on 0207 739 0398

      Delays
      Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure.

      Returns
      We want you to be delighted with the products we provide, but if for any reason you are not completely satisfied with any product you order from us, simply return it to us within 14 days of receipt. We will be happy to refund exchange or issue a voucher to spend with us on a future occasion, provided the product has not been worn and is returned in its original condition with its original packaging and receipt.

      Please note:
      The item is your responsibility until it reaches us. For your own protection, we recommend that you obtain a free proof of postage from the Post Office and send the parcel using a delivery service that insures you for the value of the goods.

      The cost of returning the item to us is your responsibility.

      Please return the goods together with the original receipt to:- Paolo Vandini Collection
C/O Laceys Footwear (Wholesale) Ltd
263-265 Hackney Road
London, E2 8NA

      Faulty Goods
      If, after purchase, any product fails to give reasonable wear due to either defective workmanship or materials, please contact Customer Services quoting your order number, name and address, details of the product and reason for the return. We should be able to replace, repair, or refund all or part of the purchase price. Laceys Footwear/Paolo Vandini operates under the Sale of Goods Acts.
      This does not affect your statutory rights.
      Orders & Cancellation
      Cancellation
      Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order in writing up to 8 days from the date of receipt of your goods. You must immediately return the goods at your own cost and claim a refund of the goods within the statutory period. Goods must be returned in their original condition with their original packaging and receipt.

      Availability
      All items are subject to availability and may be withdrawn at any time. We will inform you as soon as possible if the goods you have ordered are not available.

      Ordering Errors
      You are able to correct errors on your order up to the point at which you click on ‘Checkout’. After this you will proceed to the payment stage when your order cannot be altered.

      Acknowledgment and acceptance of your order
      If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon despatch of the product(s) ordered.

      Payment
      We accept payment by Visa, MasterCard, Maestro, Switch, Solo or Delta. You may also pay by cheque but please be aware that orders will not be dispatched until payment has been cleared in our bank. When making a request you undertake that all details you provide to us requesting goods are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds available to cover the cost of the goods. If you are placing your order outside the UK, your credit card company will convert the transaction to the correct currency. It is your responsibility to inform us of any changes to these details as soon as possible. The cost of products may fluctuate. All prices advertised are subject to change but you will be informed of such changes and given the option to confirm or cancel your order.
      Site Requirements
      If the site is not displaying correctly, please update your web browsers to a current version. For the best experience please use Chrome, Firefox, Safari or Internet Explorer 9.
      Privacy
      Laceys Footwear/Paolo Vandini is compliant with the Data Protection Act. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. arranging for a product to be sent to you.
      Terms and Conditions
      General
      This site is owned and operated by Laceys Footwear (Wholesale) Ltd, Paolo Vandini Collection, 263-265 Hackney Road, London, E2 8NA, hereafter known as Laceys Footwear/Paolo Vandini. If you have any suggestions or comments, please email us on sales@laceysfootwear.com , or telephone the Laceys Footwear sales team on 020707390398.

      Ownership of Rights
      All rights, including copyright, in this website are owned by or licensed to Laceys Footwear/Paolo Vandini. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Laceys Footwear/Paolo Vandini. You may not modify, distribute or re-post anything on this website for any purpose.

      Content Accuracy
      Laceys Footwear / Paolo Vandini has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. The dimensions given are approximate. We have made very effort to ensure the accuracy of the colours of our products as they appear on the website. However the colours shown will vary depending on the colour settings of your monitor and we cannot guarantee they will be the same colour as the delivered goods. To the extent permitted by applicable law, Laceys Footwear / Paolo Vandini disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website Laceys Footwear / Paolo Vandini shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

      Links to other websites
      From time to time we may place links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Laceys Footwear/Paolo Vandini cannot accept any liability in respect of the use of these websites.

      Exclusions of liability
      Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Laceys Footwear/Paolo Vandini or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

      Other legal notices
      There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

      Changes to legal notices
      We reserve the right to change these terms & conditions from time to time.

      Law, jurisdiction and language
      This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

      Consent
      We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. If you have purchased from our on-line store, subscribed to our newsletter and entered any of our competitions, or advised us of your e-mail address, post & telephone we may occasionally update you on news and special opportunities via e-mail, post & telephone.

      Communication
      By providing Laceys Footwear/Paolo Vandini with your email, postal address, or telephone number you consent to receive communication from us about our latest products and special offers which we think may be of interest to you, the information may also be used to notify you of products and services of third parties, which may be of interest to you.

      Opting out of Communication
      You have the option to opt-out of receiving marketing communications from us and/or third parties at any time by clicking on the opt-out box.

      Contract
      The contract between the parties will only be formed when the goods are delivered. We reserve the right to cancel an order right up to the point of delivery. Taking a payment from the customer’s credit card or debit card does not constitute a binding contract. If the customer’s order is ultimately rejected by the company, a full refund will follow.