Shipping & Delivery
If a product is in stock we will do our best to see it dispatched within 4 working days. We make every effort to keep the stock information on our website up to date. However, if we are out of stock of your item we will email you with an estimated delivery date then you have the option to confirm or cancel your order.
We use the carrier service UKMail for all UK deliveries. UKMail will attempt delivery twice. If there is not somebody available to take receipt of the delivery UKMail will leave a card on the premises. There will be details on the card which can be used to re-arrange delivery with UKMail. A second failed delivery will result in our office being contacted to assist with making the delivery as a third delivery and all subsequent delivery attempts are charged to Laceys Footwear. It is our policy to make every effort possible to contact customers to re-arrange delivery however if this is not possible then we will recall the parcel to our showroom and await further instructions. Please note subsequent deliveries may be subject to extra charges. UKMail are happy to leave deliveries with a nominated neighbor if this helps, alternatively please specify a work address where delivery can be made between 9am and 6pm. If you have any queries about our dispatch please do not hesitate to contact us.
If you require any other method of posting please contact our Paolo Vandini sales team on 0207 739 0398 between 10am and 6pm Monday to Friday, or email on firstname.lastname@example.org.
We use UPS for deliveries to destinations outside of the UK. If the shipping destination is located in Russia your parcel will be delivered via Fedex.
Please contact our Sales Department on email@example.com or by telephone on 0207 739 0398
If you have any issue with delivery either delays or otherwise please do not hesitate to contact us and we will do what we can to sort any issues out. You can contact us by email on firstname.lastname@example.org or by calling on 0207 739 0398.
Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure.
Our offices are usually closed between Christmas Eve and the first working day of January. We can usually dispatch orders up to the 23rd December. For specific delivery enquiries around this time or for any time sensitive order please do not hesitate to contact us and we can advise.
Returns & Exchanges
We want you to be delighted with the products we provide, but if for any reason you are not completely satisfied with any product you order from us, simply return it to us within 14 days of receipt. We will be happy to refund exchange or issue a voucher to spend with us on a future occasion, provided the product has not been worn and is returned in its original condition with its original packaging and receipt.
If, after purchase, any product fails to give reasonable wear due to either defective workmanship or materials, please contact Customer Services quoting your order number, name and address, details of the product and reason for the return. We should be able to replace, repair, or refund all or part of the purchase price. Lacey’s Footwear/Paolo Vandini operates under the Sale of Goods Acts.
This does not affect your statutory rights.
The item is your responsibility until it reaches us. For your own protection, we recommend that you obtain a free proof of postage from the Post Office and send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
Please return the goods together with the original receipt to :
Paolo Vandini Collection
C/O Lacey’s Footwear (Wholesale) Ltd
263-265 Hackney Road
London, E2 8NA
Orders & Cancellations
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order in writing up to 8 days from the date of receipt of your goods. You must immediately return the goods at your own cost and claim a refund of the goods within the statutory period. Goods must be returned in their original condition with their original packaging and receipt.
All items are subject to availability and may be withdrawn at any time. We will inform you as soon as possible if the goods you have ordered are not available.
Acknowledgment and acceptance of your order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon despatch of the product(s) ordered.
Using the Site
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