Shipping & Delivery
If a product is in stock we will do our best to see it dispatched within 4 working days. We make every effort to keep the stock information on our website up to date. However, if we are out of stock of your item we will email you with an estimated delivery date then you have the option to confirm or cancel your order.
Christmas deliveries 2014.
Our last day for processing orders with a guaranteed delivery before Christmas 2014 is Wednesday 17th December. Orders placed after this date will be processed with all possible urgency and we will try to make delivery as quickly as we can but after the 17th December we cannot guarantee to get the parcel to you before Christmas Eve. Orders placed between 24th December 2014 and 1st January 2015 will be processed as soon as our office/showroom re-opens after the Christmas break on the 2nd January 2015.
We use the carrier service UKMail for all UK deliveries. UKMail will attempt delivery twice. If there is not somebody available to take receipt of the delivery UKMail will leave a card on the premises. There will be details on the card which can be used to re-arrange delivery with UKMail. A second failed delivery will result in our office being contacted to assist with making the delivery as a third delivery and all subsequent delivery attempts are charged to Laceys Footwear. It is our policy to make every effort possible to contact customers to re-arrange delivery however if this is not possible then we will recall the parcel to our showroom and await further instructions. Please note subsequent deliveries may be subject to extra charges. UKMail are happy to leave deliveries with a nominated neighbour if this helps, alternatively please specify a work address where delivery can be made between 9am and 6pm. If you have any queries about our dispatch please do not hesitate to contact us.
If you require any other method of posting please contact our Paolo Vandini sales team on firstname.lastname@example.org or by telephone 0207 684 4455 / 0207 684 4456